Using the "right-click" on any account or contact record will display the context menu and save you keystrokes to perform the following:
For Accounts:
New Opportunity
New Service Ticket
New Service Contract
Appointment
--View Appointment
--New Appointment
Task
--View Task
--New Task
Print Account
Document Attachment
For Contacts:
Appointment
--View Appointment
--New Appointment
Task
--View Task
--New Task
Merge Contact
Print Contact
Document Attachment
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