Incoming calls automatically display accounts or contacts

If your workstation running ADAPTcrm is also connected to a VOIP internet-phone system, any incoming calls to your desk can automatically search ADAPTcrm and pull up the account and/or contact associated with the calling number. This popup window will show over any other screen you may be using at the time. You have the choice to:

1. pull up the account or contact information and answer the call

2. just answer the call, if no AADAPTcrm notification is displayed.

This is very helpful in sales and service cases to carry on an informed conversation.